Delivery Policy and Refunds
For physical items, delivery is by UK Royal Mail first class post. For non-UK delivery items will be posted by UK Royal Mail overseas postage rates.
For electronic items, delivery is by immediate download by buyer on receipt of email containing a download link address.
For physical items, cancellation is only possible prior to manufacture of the goods.
Cancellation of electronically delivered items will not be possible once the online order process has been completed and an order submitted.
We do not give refunds on electronic items. Replacements will be provided where electronic items fail to work and we are notified within seven days of purchase.
see also our General Terms & Conditions
ONLINE TERMS AND CONDITIONS OF SALE OF CONFORMANCE LIMITED
Note: Our online transactions are Business-to-Business transactions and are not intended or offered to private consumers. If you are a private consumer and wish to purchase goods or items listed on this site please contact us separately.
1 The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Click here for our delivery terms and charges.
3.1 Cancellation is only possible for physical goods prior to their manufacture. Downloadable electronic items or documents which are paid for at point of sale and delivery may not be cancelled or refunded.
3.3 Once you have notified us that you are cancelling your contract and the goods have not yet been manufactured, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
4 Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
we have insufficient stock to deliver the goodsyou have ordered;
we do not deliver to your area; or
one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer an additional compensation for disappointment suffered.
5 Delivery Of Goods To You
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.3.1 If you notify a problem to us under either Condition 6.1 or Condition 6.2, our sole and exclusive obligation will be, at your option:
6.3.2 to make good any shortage or non-delivery; or
6.3.3 to replace or repair any goods that are damaged or defective; or
6.3.4to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, under or in connection with the contract between us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Condition 6.3.3 above.
6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.6 Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these Conditions, all notices from you to us must be in writing and sent to us at [specify postal address] or [specify email address] and all notices from us to you will be displayed on our website from time to time.
8 Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any of these Conditions (or part of any of these Conditions) is unenforceable (including any provision in which we exclude our liability to you) the enforceability of the remaining Conditions (or remaining part of any Condition) will not be affected.
11 Third Party Rights
Notwithstanding any other provision of the contract between us, nothing in the contract between us confers or purports to confer any right to enforce any of its terms on any person who is not a party to it.
12 Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
13 Entire Agreement
13.2.1 No variation of or amendment to these Conditions shall bind either party unless made in writing and signed by the authorised representatives of both parties.